FAQ

What does the store offer?

The catalog focuses on Thinking Putty, sensory play items, slime, creative kits, and related accessories. Each product page identifies the actual item and available choices.

How long does delivery take?

After payment authorization, processing generally takes 1–2 business days. Estimated carrier transit after dispatch is another 4–6 business days; weekends and applicable holidays are excluded and arrival is not guaranteed.

Can I return an item because I changed my mind?

No. The voluntary policy does not cover changed preferences, wrong option choices, or no-reason returns. Problem items may be reported within 30 calendar days after delivery under the Refund Policy. Mandatory legal rights remain available.

What should I do about damage or a wrong item?

Use Contact Us with the order number, checkout email, explanation, and photos or video. Keep the packaging and wait for authorization before returning anything.

When is a refund processed?

We initiate an approved original-method refund within 10 calendar days. Financial institutions can need extra posting time.

Where are payment and privacy details?

The Payment Policy explains checkout authorization, and the Privacy Policy describes information choices.

Qualifying product problems include merchandise that is damaged, defective, incorrect, or missing components.