Refund Policy

Eligible problem-item requests

Request assistance within 30 calendar days after delivery when an item is damaged, defective, incorrect, missing a component, or materially different from its description. We do not accept voluntary returns based only on a change of mind, personal preference, or selection of the wrong size or option. Rights that cannot be excluded under applicable law remain available.

How to request review

Email muttanna813@gmail.com with the order number, checkout email, reason, and photographs or video of the product, packaging, and included parts. Keep all materials while we review the request. Do not send anything until approval; the exact return address and instructions are provided only after authorization.

Replacement or refund

A replacement or exchange depends on approval and current inventory. When a refund is approved, we process and initiate it to the original payment method within 10 calendar days. The bank, card issuer, or payment provider may require additional time before the credit appears.